Do you ship to my country?

Please check below list of the countries we currently deliver to:🇨🇦 Canada🇬🇧 United Kingdom🇩🇪 Germany🇦🇺 Australia🇳🇿 New Zealand🇸🇬 Singapore🇭🇰 Hong Kong SAR🇹🇼 Taiwan🇲🇾 Malaysia🇮🇩 Indonesia🇵🇭 PhilippinesWe’re working on expanding our delivery regions — stay tuned!

How long will it take to receive my order?

Typically, it takes 6-20 business days to receive your order. We’re doing our best to deliver it promptly for you.

Do your products contain allergens?

Yes, some of our snacks may contain common allergens such as wheat, soy, milk, eggs, peanuts, tree nuts, sesame, fish, or shellfish (not limited to these). Please check the label on the package before eating.

Is the allergen information correct?

We translate allergen information from the original Japanese labels. For the most accurate details, please always check the label on the product package.

Are your products made in allergen-free factories?

No. Most are made in shared factories, so there may be traces of other allergens.

I have severe allergies. Is it safe to eat your products?

If you have severe food allergies, we strongly advise against purchasing or consuming our products. Please prioritize your health and safety when making your decision.

LOTTE Koume Plum Bag

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